TERMS & CONDITIONS

Welcome to Lanterncove Home Fragrances Pty Limited (“Lanterncove”, “we”, “us”, “our”).

These Terms & Conditions govern your use of our website
www.lanternocove.com.au (“Website”) and any purchases made through it.

By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this Website.

Business Information

Lanterncove Home Fragrances Pty Limited

ABN: 52 605 761 313
5/7–11 Ereton Drive
Arundel QLD 4214
Australia

Phone: 07 5591 1188
Email: [email protected]
Instagram: @lantern.cove
Facebook: @lanterncoveaustralia

Business Hours:
Monday – Friday
9:00am – 4:00pm (AEST)

Website Use

You agree to use this Website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Website for fraudulent or unlawful activities
  • Attempt to gain unauthorised access to the Website or its systems
  • Copy, reproduce or distribute content from this Website without permission
  • Interfere with the operation or security of the Website

Your use of the Website is at your own risk.

Accounts

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

You agree to notify us immediately if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate accounts at our discretion.

Website Content

We aim to ensure that all information, product descriptions and prices displayed on our Website are accurate. However, we do not guarantee that all content is error-free or complete.

We reserve the right to correct any errors, inaccuracies or omissions and to update information at any time without prior notice.

Products displayed on the Website are subject to availability.

Intellectual Property

All content on this Website, including text, images, graphics, logos and design elements, is owned by or licensed to Lanterncove Home Fragrances Pty Limited.

You may not copy, reproduce, distribute or use any content from this Website without our prior written consent.

Orders

By placing an order on our Website, you are making an offer to purchase products at the listed price plus any applicable delivery fees.

We reserve the right to:

  • Accept or decline any order
  • Cancel orders due to pricing errors, product availability or suspected fraud
  • Limit quantities purchased

All products sold are intended for personal use and must not be resold without permission.

Pricing

All prices displayed on the Website are in Australian Dollars (AUD) and include GST, unless otherwise stated.

We may offer promotional discounts or coupon codes from time to time. Only one discount code may be used per order, and promotions may not be combined unless stated otherwise.

Lanterncove reserves the right to modify or withdraw promotions at any time.

Payment

Payment must be made at the time of purchase using the payment methods available at checkout.

All transactions are processed through secure payment gateways.

If an order cannot be fulfilled or is cancelled, any payments made will be refunded to the original payment method.

Please allow several business days for refunds to appear in your account depending on your payment provider.

Delivery

Lanterncove ships orders within Australia. Orders are generally processed during business hours Monday to Friday, 9:00am – 4:00pm (AEST).

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Delivery times are estimates only and may vary depending on courier services and location. Lanterncove is not responsible for delays caused by external delivery providers.

Customers are responsible for providing accurate delivery details when placing orders.

Returns & Exchanges

We want you to be satisfied with your purchase.

Returns may be accepted if:

  • You contact us within 30 days of dispatch, and
  • The product is unopened, sealed, and in its original condition

Returns may be requested if:

  • You changed your mind (exchange offered for items of equal value)
  • You received the wrong item
  • Your product arrived faulty or damaged

Please note:

  • Return shipping costs are the responsibility of the customer unless the return is due to a product fault or dispatch error
  • Original delivery fees are non-refundable
  • We do not offer refunds for packaging damage if the product itself is not damaged

To request a return, please contact:

[email protected]

Limitation of Liability

To the extent permitted by law, Lanterncove Home Fragrances Pty Limited will not be liable for any indirect, incidental or consequential losses arising from the use of our Website or products.

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to:

  • Replacement of the product
  • Refund of the purchase price
  • Resupply of the product

Changes to These Terms

We may update or modify these Terms & Conditions at any time. Any changes will take effect once published on the Website.

Continued use of the Website after updates indicates your acceptance of the revised Terms.

Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia, and any disputes will be subject to the jurisdiction of the courts of Queensland.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Lanterncove Home Fragrances Pty Limited
5/7–11 Ereton Drive
Arundel QLD 4214
Australia

Phone: 07 5591 1188
Email: [email protected]
Instagram: @lantern.cove
Facebook: @lanterncoveaustralia

Business Hours:
Monday – Friday
9:00am – 4:00pm (AEST)